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FAQs

*If your issue or question is not resolved, please feel free to contact us

About Our Products

What are the widths and lengths of your products?

The textile-based MAGIC TAPE™ is available in rolls of 25 meters, with a maximum width of 100 mm.
Plastic molded hooks are available with a maximum width of 120 mm.
For more details, please feel free to contact us.
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Can I also request cutting and punching?

We will consider your request based on the required size and quantity.
Please don’t hesitate to reach out to us.
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Can it be washed or dry-cleaned?

Items that are sewn on can be washed or dry-cleaned.
However, when using a household washing machine, please make sure to close the hook and loop fasteners and place the item in a laundry net.
This helps prevent damage to other garments and reduces lint attachment.

Some products may shrink depending on the washing conditions, so please evaluate them in advance according to your usage environment.
Adhesive-backed items may not withstand washing, so we recommend evaluating them beforehand based on your specific usage conditions.

Can it be used outdoors?

This product does not use polyurethane materials, which are prone to deterioration from ultraviolet rays, making it suitable for outdoor use. However, please note that prolonged exposure to direct sunlight may affect the appearance and performance of components such as
MAGIC TAPE™ and adhesive part.
For more details, please feel free to contact us.
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Where is the factory located, and is it made in Japan?

Most of our products are manufactured at our factory in Maruokamachi, Sakai City, Fukui Prefecture.
(some exceptions apply)

Are there any materials to which MAGIC TAPE™ cannot be applied?

Use on soft PVC materials is not recommended.
Soft PVC contains plasticizers that may react with the adhesive of MAGIC TAPE™, resulting in reduced adhesion.
For soft PVC, we recommend attachment using a high-frequency welder for SATU-treated products.

※ Please note that certain materials, such as water-repellent fabrics, fluorine-treated surfaces, and silicone products, may not be suitable for adhesion.
Be sure to evaluate the product thoroughly under your intended usage conditions before use.

Various correspondence

There are so many products available, how do I choose?

We will make appropriate proposals depending on the required adhesive strength, mounting method, and other required characteristics.
Please feel free to contact us.
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Can you issue documents such as SDS (Safety Data Sheet), RoHS, and Certificate of Non-Applicability?

Our representative will contact you for further information.
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The products listed in your catalog and on your website do not meet our required specifications. Would it be possible to produce custom-made items?

Yes, we can consider it depending on the required quantity and project details. Please don’t hesitate to reach out to us.
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Inquiries from the media (TV, newspapers, magazines) about interviews

We will respond in cooperation with Kuraray's Corporate Communications Department.
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Purchasing (Corporate)

Please let us know about the purchasing method, pricing, minimum order quantity, and lead time.

For sales, we will introduce a distributor through our company.
The minimum order quantity varies depending on the product type and width.
Lead time may also fluctuate depending on production conditions, so please feel free to contact us for further details. 
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Can I use "MAGIC TAPE™"  the packaging or in the instructions for my products?

If you wish to include our branding in printed materials or other media, please contact us in advance, as a brief review process will be required.
Please note that depending on the outcome of the review, we may decline the use of such branding.
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MAGIC TAPE™ is a trademark of Kuraray Co., Ltd. for its hook and loop fastener.

Purchasing (Individuals)

Where can I buy products for retail?

These products are available at home improvement stores, craft shops, or through online retailers in Japan.
However, we do not have specific information about which stores carry them.
We apologize for the inconvenience and kindly ask that you check with individual retailers directly.

I need a large quantity. Can an individual purchase products for commercial use?

Please consult with our distributors. In some cases, various dealers sell to individual customers through online retailers. Please contact us for details.
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